Delight Your Customers with Always-on, Personalized Omnichannel Customer Service

Improve NPS, reduce costs, and increase efficiency with cloud-based, drag-and-drop solutions and APIs that meet your customer and employee needs.

HAPPY CUSTOMERS

Provide efficient customer service on the most popular channels

Reduce resolution time: Be available on all your customers’ preferred channels with rule-based or AI chatbots. Enable your customer service agents to takeover complex queries — and set automated reminders and notifications to keep your customers informed.

EFFICIENT TEAMS

Keep relevant and timely information at-hand

Farewell tab switching, hello all-in-one user-friendly interface! Equip agents and managers with a single place to access conversation history and customer details when they switch between channels; set up automated notifications and reminders; optimize communication with chatbots; and use analytics and reports to make data-driven decisions.

COST OPTIMIZATION

Exceptional customer service doesn’t have to break the bank

Leverage cost-effective digital channels, real-time insights, and automation – including chatbots, IVR, and routing – to save time, money, and resources. Improve operational efficiency while personalizing the customer experience. 

API

Tailor your customer service

Add specific features — such as conversation threading, queues, and routing management — in addition to communication channels, with a single API. We take care of the infrastructure, so you can focus on building an exceptional, personalized customer experience.